Customer Success Manager (TEST)

Your 12-month journey

The first 3 months you will spend focusing on learning everything there is to know about Recruitee: understand the product, our processes, the teams, the customers and more. You will be working closely together with the other team members and have onboarded your first new customer!

After 3 months, you will have taken responsibility and ownership of your own portfolio, taken further steps in onboarding new Recruitee customers and started to learn more about the Recruitee software and our product team.

After 1 year you have mastered your way in how we keep our customers happy by ensuring they get the full value from Recruitee. You have negotiated contracts, did some "health checks", developed a deep understanding of our customers needs and had a huge impact in onboarding more happy customers.

What you’ll do

• Manage a book of 70-80 mid-market customers assuming responsibility for these customers reaching their hiring objectives with Recruitee.

• Lead the onboarding and implementation for new Recruitee customers.

• Lead the commercial conversations related to renewals and most upsell opportunities.

• Negotiate contracts and close renewal agreements.

• Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reducing churn.

• Develop a deep understanding of customer goals and needs.

• Master the Recruitee software, working closely with the product team for feedback and future roadmap direction.

What you’ll bring to the team

• 1-2 years of experience in Customer Success or Account Management at a tech company.

• Confident in a tech environment and comfortable with new software.

• Native German with a high level of English. Dutch is a bonus.

• Strong interpersonal skills and a passion for consistently providing a great customer experience.

• Ability to identify and drive commercial opportunities, a sales background is beneficial.

• Experience managing a book of high-touch, mid-market accounts.

• Empathetic and persuasive, with a strong mix of emotional intelligence and business savviness

Why Recruitee 💙

• Flexibility to work from home and from our beautiful canal-side office in Amsterdam.

• A chance to be part of and to shape one of the hottest, most ambitious start-ups in Europe + work in a company that knows the value of recruitment.

• €1,500 annual training budget plus internal training.

• Pension Plan, Travel reimbursement, and Wellness perks.

• 25 paid holiday days.

• An inclusive and international work environment with a whole lot of fun thrown in!

• Annual bonus based on company performance.

• Apple MacBook alongside a Home Office budget.

• Impactful role at one of the fastest-growing companies in Europe.

• We’ll save you the startup pitch of Friday beers and ping-pong visit our Instagram to check us out: https://www.instagram.com/recruitee